🐾 Frequently Asked Questions
Find answers to common questions about our custom pet products, ordering process, and care tips.
🛍 Product & Customization
1. What types of pet products do you customize?
We specialize in leather pet carvings, needle felted portraits, polymer clay figurines, keychains, jewelry, and painted pet portraits.
2. Can I use any pet photo for customization?
Yes, but we recommend clear, front-facing photos with good lighting for the best result.
3. How realistic are the leather pet carvings?
Our leather carvings are hand-engraved with fine details to recreate your pet’s fur texture, expression, and features as accurately as possible.
4. Are your products handmade?
Yes! Every piece is handcrafted by our experienced artists using premium materials.
5. What kind of leather do you use?
We use imported vegetable-tanned leather from Italy and Argentina, ideal for deep engraving and rich color aging.
6. Do you accept custom size requests?
Yes, we can adjust the size of most items. Please mention your request when placing the order.
📦 Shipping & Delivery
7. How long does production take?
Each item takes 20-30 business days depending on the product type and complexity.
8. Do you ship worldwide?
Yes, we ship to most countries including the US, UK, EU, Canada, and Australia.
9. How much is international shipping?
Shipping is calculated at checkout based on your country and order weight. Orders over a certain amount may qualify for free shipping.
10. Will I receive a tracking number?
Yes, tracking info will be sent via email once your order ships.
11. Can I preview the design before production?
Yes,we can provide a sketch or model preview on request .
12. What if I’m not satisfied with the result?
We offer minor modifications and are happy to work with you to make it right, though due to customization, returns are not accepted.
💬 Order & Support
13. Can I include my pet’s name or dates?
Absolutely! We can engrave or incorporate text like names, birthdates, or memorial dates upon request.
14. Is the color of the leather or clay permanent?
Yes, we use professional-grade dyes that soak into the leather and resist fading.
15. Do you accept rush orders?
We can try to prioritize urgent orders. Please contact us before placing your order.
16. What happens if my product arrives damaged?
Please contact us within 24 hours of delivery with photos, and we’ll assist immediately.
17. Can I cancel my order?
Orders can be canceled before production begins. Once customization starts, cancellations are not accepted.
18. How can I contact support?
Email Frank at sales@mykidspetsupply.com. We’ll respond within 24 hours.
🎁 Care & Extras
19. How do I care for leather carvings?
Keep them dry and out of direct sunlight. Clean gently with a soft cloth.
20. How should I store wool felted pets?
Store in a dry, sealed case away from moisture, dust, and pets.
21. Are your materials safe and non-toxic?
Yes, all our materials are safe, eco-friendly, and pet-safe.
22. Can I order a gift box?
Yes, we offer optional gift packaging for most products.
23. Do you offer loyalty discounts?
Yes! We value our returning customers. Subscribe to our newsletter to receive discount codes.
24. Can I customize two pets in one item?
Yes, we can do couples or group designs. Just provide photos of each pet and their names.
Ready to create your own keepsake?
Turn your pet’s photo into a handmade memory today.
🛒 Start Your Custom Order