It’s a hand-sculpted artwork using wool to recreate your pet’s image in a soft, 3D style inside a display frame.

We use high-quality natural wool imported from New Zealand and Japan, plus eco-friendly felting tools.

Yes! We can recreate dogs, cats, rabbits, hamsters, birds — as long as you provide a clear photo.

A clear, front-facing image with good lighting and visible facial details. The clearer the photo, the better the result.

Yes! More angles help us better understand your pet’s features and expressions.

Yes! Every wool sculpture is hand-felted by experienced artists, no machines used.

Yes! We offer neutral felt backgrounds or custom scenery options like clouds, flowers, or stars.

Absolutely! Names, dates, or short messages can be added below or beside the portrait.

Yes, we’ll send you a photo preview before final assembly for your approval.

Typically 25–35 business days depending on the complexity and order queue.

Yes, we ship worldwide with tracked and insured delivery.

Yes, we’ll email the tracking number once your order ships.

Customs duties may apply depending on your country. Buyers are responsible for any import taxes.

Standard sizes are 10x10cm, 15x15cm, and 20x20cm. We can also make custom sizes upon request.

Yes! We use blended wool shades to match your pet’s real fur color as closely as possible.

Definitely! It’s a meaningful and unique gift for pet lovers, especially for birthdays or memorials.

Keep it dry and away from direct sunlight. You can gently dust it with a soft brush.

Yes. With proper care, it will stay in great condition for years without fading or shrinking.

It's not a toy. It's meant for display only. Please keep out of reach of small children or pets.

Because it’s a custom item, we don’t accept returns unless there’s a production defect.

You can cancel within 24 hours of purchase or before preview approval. After that, we start crafting and cannot cancel.

Yes, we’ll send you finished photos for review before we pack and ship.

You’ll receive the felted portrait in a frame, a care card, a gift box, and an optional message card.

Contact us within 3 days with photos. We’ll remake or refund based on the damage.

Yes! We can felt two or more pets in one frame — just send the photos and we’ll confirm details and pricing.

Yes, we welcome creative requests! Share your ideas and we’ll try to recreate your pet’s charm.

We offer realistic, cartoonish, or minimal styles — just let us know your preference.

Yes! We can add stars, hearts, flowers, or favorite items like bones or toys around your pet.

Yes. We can add names, dates, angel wings, or a halo to honor your beloved pet.

Yes. We’ll update you during creation and you can share feedback or make changes before completion.