1. What is a custom-shaped pet pillow?

It’s a soft, cuddly pillow made from your pet’s photo and shaped to match their silhouette.

2. How do I customize my pillow?

Upload a clear photo, choose size and style, and approve the preview before we craft it.

3. Can I use any photo?

Yes — dog, cat, bird, bunny, reptile, or even anime or human characters are accepted.

4. What photo quality do you need?

Clear, high-resolution images with your pet centered are ideal. Avoid blurry or overly dark photos.

5. Is the pillow printed on both sides?

Yes, all pillows are printed front and back for a full 360° look.

6. What materials are used?

Premium ultra-soft plush fabric + high-resilience PP cotton inside.

7. What sizes are available?

Three sizes: 14", 18", 24", based on the longest edge of your pet’s shape.

8. What shapes can I order?

Head-only, half-body, or full-body — we follow your pet’s outline in the photo.

9. Can I request a specific pose or crop?

Yes! Leave a note at checkout and we’ll follow your request if possible.

10. Do you offer accessories like tags or text?

We can add a name tag, date, heart, or simple accessory on request — free!

11. Will I see a preview before it’s made?

Absolutely. You’ll receive a digital mockup via email for your approval before production begins.

12. Can I request changes to the preview?

Yes — you can request adjustments to the cropping, pose, or outline before approval.

13. How long does production take?

Each pillow is handcrafted and takes 7–15 business days to make after approval.

14. How long is shipping?

Shipping time is 5–7 business days depending on your location. We ship worldwide.

15. Can I track my shipment?

Yes! We provide a tracking number once your order is shipped.

16. Can I order this as a gift?

Yes — just enter the recipient’s name and address. We can also include a gift note upon request.

17. Is the pillow washable?

Yes — the pillow cover has a hidden zipper and is machine-washable. The inner filling is spot clean only.

18. Is it safe for children and pets?

Absolutely. All materials are certified non-toxic and safe for pets and children.

19. What if I don’t like the final product?

No worries! We’ll revise it until you’re happy — or offer a full refund, including shipping.

20. How can I contact you?

Email us at sales@mykidspetsupply.com — we typically respond within 24 hours.